Automotive warranty management guideline: a guideline for industry best practices the warranty management workgroup was formed by our members to facilitate a change from a cost-transfer system to a problem prevention system to benefit end users as well as carmakers and their suppliers. Solution for vehicle warranty claim submission to manufacturerrecall campaigns,goodwill management,integrations with manufacturer systems and moretry now. Streamlining claim management and connected warranty data to increase customer satisfaction and drive continuous improvement as the state of the automotive industry continues to evolve, the revenue streams of warranty, aftersales and after-care are a crucial link in your value chain.
Continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management the output of this group is the newly launched 3rd edition of the automotive warranty management guideline. Cqi-14 automotive warranty management: a guideline for industry best practices significance and application of the cqi-14 guideline the north american automotive association aiag (automotive industry action group) is publisher of the cqi-14 guideline.
The automotive warranty management, organized by the european networking group will take place from 16th may to 17th may 2018 at the the westin grand, berlin in berlin, germany.
Automotive management is an independent inspirational and informative platform for managers in the automotive industry the editorial staff consists of experienced professionals with a mission to write high quality editorials, interviews, statistical analyses and background articles on all developments in the automotive industry.
The system shows the service history of the vehicle and the warranties that are in place at the specific moment in time this includes information about the components of the vehicle to which the warranty applies, as well as the time period for each warranty.
Cqi-14 automotive warranty assessment training the cqi-14 automotive warranty assessment training provides a best-practice approach for managing warranty processes with the consumer in mind the goal of the training is to develop skilled practitioners who are well versed in the assessment tool provided in the cqi-14 manual and are able to provide an organization with a warranty process that utilizes best practices. Free: cqi-14 automotive warranty management pre-assessment with warranty impact receiving high levels of visibility both inside the industry and in the general public, self-assessment to this guideline is a highly recommended proactive step.